Terms of Service

1. Introduction & Acceptance

Welcome to Emergency Water Damage Toronto. These Terms of Service ("Terms") govern your use of our website (emergencywaterdamagetoronto.com) and our emergency water damage restoration services in Toronto and surrounding areas.

By using our website, requesting a quote, or booking our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

These Terms apply in addition to any specific terms agreed in writing for your service.

2. Our Services

Emergency Water Damage Toronto provides professional emergency water damage restoration and related services, including:

• Emergency Water Damage Restoration
• Flood Cleanup and Water Extraction
• Basement Flooding Repair
• Burst Pipe Repair and Cleanup
• Sewage Backup Cleanup
• Storm Damage Restoration
• Mold Remediation
• Structural Drying
• Commercial Water Damage Restoration

Service availability may vary by location. Please contact us to confirm service availability in your area.

3. Booking & Appointments

Requesting a Quote

• Quotes are provided free of charge with no obligation
• Quotes are valid for 30 days unless otherwise stated
• Quotes are estimates based on information you provide
• Final pricing may vary based on actual site conditions

Scheduling Appointments

• Appointments are scheduled based on availability
• We will confirm your appointment via phone, email, or text message
• We aim to arrive within scheduled time window but cannot guarantee exact arrival times
• We will notify you if we are running late or need to reschedule

Access Requirements

You must ensure safe and reasonable access to work area. This includes:

• Clear access to property and work areas
• Safe conditions for our team to work
• Removal of obstacles that may hinder access

If adequate access is not possible, appointment may need to be rescheduled.

Cancellation & Rescheduling

Rescheduling is always subject to availability. To cancel or reschedule, please contact us as soon as possible.

4. Pricing & Payment

Pricing

• All prices are quoted in Canadian Dollars (CAD)
• Prices include applicable taxes unless stated otherwise
• Quoted prices are valid at time of quotation and may be subject to change
• Additional work discovered during service will be quoted separately before proceeding
• We will not carry out additional work without your prior approval

Payment Terms

• Payment is due upon completion of service
• We accept the following payment methods: Credit Card, Debit Card, E-Transfer, Cash
• For larger projects, we may require a 50% deposit before work begins
• Deposits are non-refundable if you cancel after work has commenced

Late Payments

If payment is not received by due date:

• A late payment fee of 2% per month may be applied
• We reserve the right to charge interest on overdue amounts
• We may suspend future services until payment is received
• Persistent non-payment may be referred to a debt collection agency

5. Service Guarantee & Warranty

Quality Guarantee

We take pride in our work and stand behind the quality of our services. If you are not satisfied with our work, please contact us within 30 days and we will:

• Return to address any issues at no additional cost
• Work with you to find a satisfactory resolution

Warranty

We provide a 1-year warranty on all workmanship. This warranty covers defects in workmanship under normal use conditions. It does not cover damage caused by subsequent water events, improper maintenance, or third-party actions.

Guarantee Limitations

Our guarantee does not cover:

• Issues caused by your actions or third parties after our service
• Pre-existing damage, defects, or conditions beyond our control
• Normal wear and tear
• Damage caused by severe weather events or acts of nature
• Problems arising from failure to follow our maintenance recommendations

6. Your Responsibilities

By using our services, you agree to:

• Provide accurate and complete information about work required
• Ensure safe and reasonable access to work area
• Inform us of any known hazards, pets, or special requirements
• Remove or secure valuable or fragile items from work area
• Ensure someone over 18 is present or available if required
• Obtain any necessary permissions (e.g., from landlords, councils, or neighbors)
• Pay for services as agreed within stated payment terms

7. Liability & Disclaimers

Insurance

We maintain comprehensive liability insurance covering our work. A certificate of insurance is available upon request.

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services is limited to the amount you paid for that specific service
• We are not liable for any indirect, incidental, special, or consequential damages
• We are not responsible for pre-existing conditions, defects, or damage that we did not cause
• We are not liable for any loss of profit, revenue, or anticipated savings

Property & Damage

While we take great care in our work, some services may carry inherent risks. We will:

• Inform you of any potential risks before starting work
• Take reasonable precautions to prevent damage
• Report any accidental damage to you immediately
• Work with you to resolve any legitimate damage claims fairly and promptly

Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Government actions or restrictions
• Pandemics or public health emergencies
• Utility failures

8. Website Terms

Accuracy of Information

We strive to keep our website accurate and up-to-date. However, we do not guarantee that all information is complete, current, or error-free. Prices, services, and availability are subject to change without notice.

Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is owned by Emergency Water Damage Toronto or our licensors and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without our prior written permission, except for personal, non-commercial use.

Prohibited Uses

You agree not to use our website to:

• Violate any applicable laws or regulations
• Infringe on any intellectual property or proprietary rights
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems
• Scrape, harvest, or collect data without permission
• Interfere with the operation of our website

9. Reviews & Testimonials

We may request a review after completing your service. By providing a review or testimonial, you:

• Confirm the review reflects your genuine experience
• Grant us permission to use your review (including your first name and location) on our website, social media, and marketing materials
• Agree that we may edit reviews for length or clarity (without changing the meaning)

You may request removal of your review at any time by contacting us.

10. Dispute Resolution

If you have a complaint or concern about our services, we want to resolve it quickly and fairly.

Step 1: Contact Us Directly

Please contact us first at (226) 639-7972 or info@emergencywaterdamagetoronto.com. Most issues can be resolved quickly through direct communication.

Step 2: Written Complaint

If your concern is not resolved, you may submit a formal written complaint to info@emergencywaterdamagetoronto.com. We will acknowledge receipt within 2 business days and provide a full response within 10 business days.

Step 3: Alternative Dispute Resolution

If we cannot resolve the dispute, you may choose to use an alternative dispute resolution (ADR) service or mediation. We are willing to participate in mediation through an agreed independent mediator.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Ontario, Canada.

Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements.

Changes will be posted on this page with an updated "Last Updated" date. For significant changes affecting existing bookings, we will notify you directly.

Continued use of our website or services after changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

Business Hours: 24/7 Emergency Response