Privacy Policy

1. Introduction

Emergency Water Damage Toronto ("we," "us," or "our") operates emergencywaterdamagetoronto.com and provides emergency water damage restoration services in Toronto and surrounding areas.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services. We are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

Information You Provide

When you contact us, request a quote, or use our services, we may collect:

• Contact Information: Your name, email address, phone number, and property address
• Service Details: Description of work needed, property information, and preferred appointment times
• Payment Information: Payment details when you pay for services (processed securely by our payment provider)
• Communications: Messages, emails, and any records related to your service

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, and device type
• Usage Data: Pages visited, time spent on pages, and referring website
• Location Data: General geographic location based on your IP address
• Cookies: Small files stored on your device (see our Cookie section below)

3. How We Use Your Information

To Provide Our Services

• Respond to your inquiries and quote requests
• Schedule and deliver emergency water damage restoration services
• Process payments and send invoices
• Communicate about your service appointment
• Send service confirmations and reminders

To Improve Our Business

• Analyze website usage to improve your experience
• Send service reminders and follow-ups (with your consent)
• Request reviews and feedback after service completion
• Train our team to provide better service

For Legal & Safety Purposes

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our terms of service

4. Information Sharing

We do not sell your personal information.

We may share your information with:

Service Providers

• Payment Processors: To securely process your payments
• Email Services: To send appointment confirmations and communications
• Analytics Providers: To understand website usage (e.g., Google Analytics)
• CRM Systems: To manage customer relationships and appointments

Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights and safety of others.

Business Transfers

If our business is sold, merged, or transferred, your information may be transferred to new owner. We will notify you of any such change.

5. Cookies

Our website uses cookies to improve your experience.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

For more information about cookies, visit allaboutcookies.org.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our customer relationship
• Comply with legal and tax requirements (typically 7 years)
• Resolve disputes and enforce our agreements

After this period, we securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request we limit how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at:

We will respond to your request within 30 days.

8. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through certified providers
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates

While we take reasonable precautions, no internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted online.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may notify you via email or a prominent notice on our website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: